Oceania Healthcare Centre

New Zealand is facing a General Practitioner (GP) crisis, with many in the community facing longer wait times for appointments.

Whether it’s maintaining your wellness, responding to new symptoms as they arise, or managing any existing conditions, we know how important receiving timely and consistent care is, to both our residents and their whānau.

This is why Oceania has established a ground-breaking way in which to overcome these challenges with an aim to provide the high standard of holistic primary care our residents deserve.

Overview
The Oceania Practise
Our Services
Appointments
Management and Feedback
FAQs

Oceania’s Own Primary Care Practice

Oceania’s solution to the growing pressures on the primary health system has been creating our very own Primary Care Practice, which spans across the majority of our Care Centres all the way from Auckland to Christchurch.

Just like any other medical practice, our Oceania Health Care Centre allows you to enrol as a patient, have your medical records stored safely and centrally, and to be seen by a skilled healthcare professional for your health concerns.

The key difference with Oceania’s model, is rather than using a contractor GP service, we directly employ highly-trained Nurse Practitioners that are based on-site several days a week.

Already Enrolled? Find appointment bookings, payment information and more here.

Our Services

Our service offers the same level of clinical support you would expect from your GP, with the added benefit of being right here in your care community. From everyday health concerns to more complex needs, residents have access to skilled assessment, prescribing, diagnostic testing and ongoing management without needing to leave the village.

It means timely care, familiar faces and a seamless experience that puts comfort, clarity and wellbeing first.

Health Management

Our Nurse Practitioners provide on-site assessment, diagnosis and management of both common and complex health conditions. With advanced training and a deep understanding of later-life health, they ensure residents receive timely, personalised care that supports wellbeing and peace of mind.

Medical Tests

Our Nurse Practitioners can request and interpret a wide range of diagnostic tests, providing fast, accurate insights into a resident’s health. Their expertise ensures results are understood clearly and acted on promptly.

Prescriptions

Our Nurse Practitioners can prescribe and adjust medications, offering prompt, personalised treatment that supports each resident’s health and comfort.

Preventive Services

From everyday wellbeing advice to guidance for managing long-term conditions, our Nurse Practitioners provide preventative care and support that’s clear, compassionate and tailored to each resident.

Admissions

From organising hospital admissions to reviewing discharge plans, our Nurse Practitioners make health transitions clearer, safer and more reassuring for residents and their families.

Referrals

Our Nurse Practitioners arrange specialist referrals and work closely with external clinicians to ensure residents receive coordinated, holistic care.

Medical Documentation

Our Nurse Practitioners can complete legally recognised clinical documentation, including providing medical opinions for EPOAs, offering clear guidance and compassionate support throughout the process.

Care Centre Appointments

Residents in our participating Care Centres can enrol with our Primary Care Practice to be seen by a Nurse Practitioner based onsite. The cost of typical appointments are covered by the Daily Care Fee, however additional services such as liquid nitrogen treatment or unfunded vaccines, or extended appointments may incur an extra cost.

Retirement Village Appointments

We are currently rolling out our Nurse Practitioner Clinics at some of our Retirement Villages to give our independent residents convenient access to Primary Care on their doorstep. Residents enrol and pay just like they would at any GP Practice. Contact the Village or Sales Manager to find out if the Oceania Village you are considering offers this service.

Patient Information

Already Enrolled? Find appointment bookings, payment information and more here.

Management and Feedback

Jenny Burge

GM Primary Care

With over 30 years in health care as an RN and Senior Leader, my role is to support patients, their families, and our dedicated team. I aim to foster a culture of accountability and advocacy, empowering patients and their whānau to collaborate with their Nurse Practitioner to make informed health decisions.

My focus includes removing barriers to care, especially for vulnerable populations, and integrating patient feedback into our practice policies to build trust and transparency.

Accountability is essential for effective leadership and high-quality, safe, and respectful care. We maintain clear feedback channels and ensure transparent resolution of concerns. For staff, accountability means upholding professional standards and providing support, training, and resources. Effective delegation, conflict resolution, and fostering a collaborative atmosphere are key to leading our team.

Isabel Ugarte

Primary Care Coordinator

As a Primary Care Coordinator, I truly love what I do, and my primary goal is to provide exceptional administrative and practical support to our Nurse Practitioners.

My aim is to ensure that everything runs smoothly, creating an organized and caring environment where our residents and their families feel supported, valued, and confident in the care we provide.

With a background in finance and administration, I have a keen eye for streamlining processes and identifying opportunities to improve the way we work.

I am passionate about assisting my team and continually enhancing the resident experience. My dedication lies in making sure we meet and exceed the expectations of our residents and their families.

FAQs

If you’re looking for more detail, we’ve put together a helpful list of answers to the questions we’re asked most often. It’s a great place to start if you’d like a little extra clarity or want to understand how our service works.

FAQs

What Primary Care Model do other aged care providers use?

Most Care Centres use a contractor service for GP visits. This can mean that there can often be different GPs coming into the centre and residents may miss out on that continuity and opportunity to build a relationship with their primary care provider.

What is the difference between a Nurse Practitioner and a Registered Nurse?

A Nurse Practitioner has advanced education including both a Graduate Degree (Master’s or Doctorate) and Postgrad Nurse Practitioner training. This gives them legal authority to practice beyond a Registered Nurse. This means an NP can diagnose and treat health conditions, order tests, prescribe medications, and admit/discharge patients autonomously, while an RN’s scope of practice is more limited. NPs work as lead healthcare providers.

Can I keep my own GP?

Yes. You can continue to see your current provider, however, please be aware there are likely to be associated costs for your appointments, any call-out fees and travel costs.